Dubai Lotus Lottery
Last Updated: [22-Dec-2025]
At Dubai Lotus Lottery (“we”, “our”, “us”), we strive to provide a transparent and secure ticket booking experience. Please read this Refund & Returns Policy carefully before using our services.
1. Nature of Lottery Ticket Services
Lottery tickets are time-sensitive and perishable digital products. Once a ticket booking has been successfully processed and confirmed, it cannot be reused, resold, or reversed.
2. No Refund Policy
- All lottery ticket bookings are final and non-refundable.
- Once a ticket is purchased and submitted to the authorized lottery operator, no cancellations, refunds, or exchanges are permitted.
- This applies regardless of whether the ticket has been used, checked, or resulted in a win.
3. Exceptional Circumstances
Refunds may be considered only in rare cases such as:
- Duplicate payment for the same ticket
- Technical errors caused by our system that prevent ticket submission
- Failed transactions where payment is debited but booking is not confirmed
Any such refund will be processed only after internal verification.
4. Incorrect Information Provided by User
Dubai Lotus Lottery is not responsible for refunds or losses arising from:
- Incorrect personal details entered by the user
- Wrong selection of lottery draw, numbers, or dates
- Failure to review booking details before confirmation
Users are advised to verify all details carefully before completing payment.
5. Payment Gateway & Processing Time
- Refunds (if approved) will be credited back to the original payment method.
- Processing time may take 7–14 business days, depending on the bank or payment provider.
- Any payment gateway or bank charges are non-refundable.
6. Service Fees
- Service and convenience fees charged during ticket booking are non-refundable, even in exceptional cases.
- These fees cover processing, system usage, and operational costs.
7. Chargebacks & Disputes
- Initiating chargebacks without contacting our support may result in account suspension.
- We reserve the right to provide transaction records to banks or payment processors in dispute cases.
8. Returns Policy
Since lottery tickets are digital and non-returnable, there is no returns policy applicable to our services.
9. Account Suspension for Abuse
Repeated refund requests, chargeback abuse, or fraudulent activity may lead to:
- Temporary suspension
- Permanent account termination
10. Policy Updates
Dubai Lotus Lottery reserves the right to update or modify this Refund & Returns Policy at any time. Updates will be published on this page and take effect immediately upon posting.
11. Contact Us
For refund-related queries or transaction concerns, please contact our support team through the official Dubai Lotus Lottery website with:
- Registered email address
- Transaction reference number
- Date of purchase
Important Notice
Dubai Lotus Lottery acts as a ticket booking and facilitation platform and does not conduct lottery draws. Refund eligibility is subject to the policies of authorized lottery operators and applicable laws.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
